This Privacy Policy explains how Jadibootikart Sai Herbs collects, uses, stores and protects customer information when users visit www.jadibootikart.in, place an order, submit an enquiry, request COA details, contact us, create an account, or use any service available through the website.

This website is operated by K.R. Impex Enterprises, Amritsar, Punjab, under the brand name Jadibootikart Sai Herbs / SAI HERBS.

By using this website, submitting information or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following information:

Name
Phone number
Email address
Billing address
Shipping address
PIN code, city and state
Order details
Product enquiry details
Bulk enquiry details
COA request details
Payment status and transaction reference, where applicable
Customer support communications
Uploaded photos, videos or documents shared for order support, complaints, returns or verification
Website usage data such as pages visited, search terms, device type, browser type, approximate location, IP address and cookies

We do not intentionally collect sensitive personal information unless it is voluntarily shared by the customer for a specific support or enquiry purpose.

How We Use Information

We may use customer information for:

Processing orders
Confirming payments
Shipping and delivery
Sharing tracking details
Customer support
Handling cancellations, refunds, returns and replacements
Responding to enquiries
Processing bulk requirements
Processing COA or quality document requests
Fraud prevention
Website security
Improving website performance
Maintaining business records
Legal, tax, accounting and regulatory compliance
Communicating order updates, support replies or service-related information

Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers, card networks or other payment service providers.

We do not store complete card details, UPI PINs, net banking passwords or sensitive payment authentication details on our website.

Payment gateways may collect and process payment information according to their own terms, privacy policies and security standards.

Shipping and Courier Partners

To deliver orders, we may share necessary order and delivery information with courier, logistics and shipping partners.

This may include name, phone number, shipping address, order value, package details and delivery instructions.

Customer Support and WhatsApp/Email Communication

If a customer contacts us through phone, email, WhatsApp, website form or any other channel, we may use the information provided to respond to the query, process the request, verify order details, resolve complaints or maintain records.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, remember preferences, support cart/checkout features, analyze traffic, improve user experience and monitor website performance.

Users may disable cookies through browser settings, but some website features may not work properly if cookies are disabled.

Analytics and Third-Party Tools

We may use third-party tools, plugins, analytics services, hosting services, form tools, payment services, courier integrations or security tools to operate and improve the website.

Such third-party service providers may process limited information as required for their service.

We are not responsible for the independent privacy practices of third-party websites, tools or services.

Sharing of Information

We may share customer information with:

Payment gateway partners
Courier and logistics partners
Website hosting and technical service providers
Customer support or communication service providers
Accounting, tax or compliance professionals
Legal advisors, if required
Government, regulatory, law enforcement or dispute resolution authorities, where legally required
Business service providers who assist in operating the website or fulfilling orders

We do not sell customer personal information to advertisers.

Data Retention

We may retain customer information for as long as necessary for order processing, customer support, legal compliance, tax/accounting records, fraud prevention, dispute resolution, warranty/quality verification, and legitimate business purposes.

When information is no longer required, we may delete, anonymize or securely retain it as permitted by applicable law and business requirements.

Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, internet transmission, payment system or digital storage method can be guaranteed to be completely secure.

Customers should also protect their own account login details, passwords, OTPs and payment credentials.

Customer Rights and Requests

Customers may contact us to request access, correction, update or deletion of their personal information, subject to order records, legal retention requirements, tax/accounting obligations, fraud prevention, dispute handling and applicable law.

To make a privacy-related request, customers may contact us using the details provided below.

Children’s Privacy

Our website is intended for use by adults or persons using the website under the supervision of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

Links to Other Websites

Our website may contain links to third-party websites, payment pages, maps, courier tracking pages, social media pages or other external platforms.

We are not responsible for the privacy practices, content or policies of third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with the latest update date. Continued use of the website after changes means you accept the updated Privacy Policy.

Contact for Privacy Queries

For privacy-related queries, correction requests, deletion requests, order data concerns or grievances, contact:

K.R. Impex Enterprises / Jadibootikart Sai Herbs
Email: krimpexenterprises@gmail.com
Phone: +91-9417243666
Phone: +91-9877296488
Address: 13 Gulmarg Avenue, Amritsar 143001, Punjab, India
Working Hours: Monday to Saturday, 10 AM – 7 PM