This Refund and Cancellation Policy applies to orders placed on Jadibootikart Sai Herbs through www.jadibootikart.in.

Jadibootikart Sai Herbs is operated by K.R. Impex Enterprises, Amritsar, Punjab. We supply Ayurvedic herbs, raw botanicals, herbal powders, teas, gums, resins and related traditional ingredients for retail and bulk buyers.

Order Cancellation

Customers may request cancellation before the order is packed or dispatched.

Once an order has been packed, dispatched, handed over to courier, or moved for processing, cancellation may not be possible.

To request cancellation, customers should contact us as soon as possible with the order ID and registered phone number or email address.

If cancellation is accepted before dispatch, the refund will be processed to the original payment method, subject to payment gateway/bank processing timelines.

Bulk Orders and Custom Orders

Bulk orders, wholesale orders, custom packing, private labelling, special procurement, made-to-order items, and large quantity requirements cannot be cancelled once processing, packing, procurement, or dispatch preparation has started.

For such orders, cancellation terms may be confirmed separately before order confirmation.

Return Eligibility

Due to the nature of herbal, botanical, edible, powdered, hygiene-sensitive and packed products, returns are accepted only in limited cases.

Return, replacement or refund may be considered if:

The wrong item was delivered
The item was damaged in transit
The package was tampered with at delivery
An item is missing from the order
The item received is materially different from the product ordered
The item is defective or deficient
The product received is not as described on the website

We do not accept returns where:

The product has been opened, used, consumed, mixed, repacked or tampered with
The seal, label, packaging, batch sticker or product condition has been altered
The customer ordered the wrong product or wrong quantity
The customer no longer wants the product after dispatch/delivery
The product was damaged after delivery due to improper storage or handling
The issue is reported after the permitted reporting period
The order was bulk, custom packed, private labelled or specially procured
The request is based on taste, smell, colour or texture variation that is natural to herbs and botanicals, unless the product is materially different or defective

Reporting Damaged, Wrong or Missing Items

Customers must report damaged, wrong, missing or tampered shipments within 48 hours of delivery.

The customer may be required to share:

Order ID
Registered phone number or email address
Clear photos of the outer package
Clear photos of the product received
Photo of the courier label
Photo of the invoice, if available
Unboxing video, if available
Brief description of the issue

Claims raised after 48 hours may not be accepted, especially where courier verification or product condition verification is no longer possible.

Return Approval Process

All return, refund or replacement requests are subject to verification by Jadibootikart Sai Herbs.

Approval may depend on product condition, packaging condition, courier records, order details, photos/videos shared by the customer, and internal review.

If the request is approved, we may offer one of the following:

Replacement of the product
Refund to the original payment method
Store credit or adjustment against a future order
Partial refund, where applicable

Return Shipping

If the return is due to wrong item, damaged item, missing item, or an error from our side, return or replacement handling will be guided by our support team.

If a return is approved for any other reason, return shipping charges may be borne by the customer.

Customers should not send any product back without written confirmation from our support team.

Refund Timeline

Once a refund is approved, we will initiate the refund to the original payment method.

Refund processing may take 5–10 business days after approval, depending on the payment gateway, bank, UPI provider, card issuer or other payment service provider.

Jadibootikart Sai Herbs is not responsible for delays caused by banks, payment gateways or payment service providers after the refund has been initiated.

Non-Refundable Items

The following are generally non-refundable:

Opened or used products
Tampered products
Products without original packaging
Products damaged after delivery
Custom packed products
Private labelling orders
Bulk/wholesale orders after processing has started
Special procurement products
Products returned without approval
Products reported after the permitted reporting period

Natural Variation Disclaimer

Herbs, raw botanicals, powders, teas, gums and resins may naturally vary in colour, aroma, texture, size, cut, powder fineness, moisture level and appearance from batch to batch.

Such natural variations do not automatically make the product defective, unless the product is materially different from the order or fails quality verification.

No Medical Result-Based Refund

Our products are sold as herbal, botanical, traditional ingredient or wellness-related products, as applicable.

Refunds will not be accepted on the basis of expected health, wellness, medicinal or therapeutic results.

Contact for Refund and Cancellation Support

For cancellation, return, refund or replacement support, contact us:

K.R. Impex Enterprises / Jadibootikart Sai Herbs
Email: krimpexenterprises@gmail.com
Phone: +91-9417243666
Phone: +91-9877296488
Address: 13 Gulmarg Avenue, Amritsar 143001, Punjab, India
Working Hours: Monday to Saturday, 10 AM – 7 PM